Delayed responses lose money
When businesses reply late, customers move on. LTLab IO responds immediately, captures the lead, answers questions, and guides the customer to the next step.
Turn every chat into a completed payment.
LTLab helps businesses automate customer conversations, admissions, orders, reminders, and M-Pesa payment confirmation directly inside WhatsApp, SMS, Instagram, Messenger, and web chat.
M-Pesa STK Push
Paybill Support
WhatsApp Automation
KYC and Signatures
Secure AI Workflows
Collected Today
KSh 74,500
+18% from yesterday
Inquiry received
STK Push sent
Payment confirmed
LUX
Today
Why LTLab IO
African businesses run on conversations, but operations are still manual.
Customers ask questions on WhatsApp, Instagram, Messenger, SMS, and websites every day. They ask about prices, fees, rent, appointments, tickets, orders, payments, class links, documents, and support. LTLab IO helps businesses respond instantly and move customers from inquiry to completed action.
Payments happen outside systems
Many teams confirm M-Pesa payments manually. LTLab IO connects chat, STK Push, Paybill confirmation, receipts, and records in one workflow.
Records are scattered
Customer details often sit across WhatsApp, spreadsheets, notebooks, and inboxes. LTLab IO brings conversations, payments, documents, and support history into one dashboard.
Core Platform
One AI assistant. Many business actions.
LTLab IO does more than answer questions. It collects details, sends payment prompts, confirms transactions, updates records, shares links, and escalates complex issues to your team.
WhatsApp AI Conversations
Answer customer questions instantly, collect details, guide users through workflows, and reduce repetitive manual replies.
M-Pesa Payment Automation
Trigger STK Push, confirm Paybill payments, send receipts, update balances, and notify your team automatically.
Receipts & Records
Every payment, inquiry, order, booking, document, and support issue is captured in one organized business dashboard.
KYC Verification
Collect identity details, request documents, verify users, and protect sensitive services before allowing the next step.
Digital Signatures
Send agreements, consent forms, admission documents, lease forms, and approval requests for digital signing.
Searchable Customer History
Find conversations, payments, documents, orders, tickets, appointments, and customer records without digging through chats.
Trust, Verification & Secure Transactions
Built for businesses that need identity, approvals, search, and secure payments.
LTLab IO is not only a chatbot. It is a secure operations layer for businesses that need to verify users, collect documents, sign agreements, find records quickly, and confirm payments before services continue.
KYC Verification
Verify students, SACCO members, tenants, patients, customers, vendors, and event attendees through guided identity workflows.
- National ID or passport collection
- Selfie or biometric verification flow
- Phone number confirmation
- Human review for sensitive cases
Digital Signature
Collect approvals and signatures for agreements without printing documents or chasing customers manually.
- Admission agreements
- Loan and guarantor forms
- Tenant lease documents
- Consent and service forms
Search
Find customer records, conversations, payment references, uploaded documents, support tickets, orders, and appointments quickly.
- Search by name, phone, ID, or reference
- View payment and conversation history
- Track documents and approvals
- Reduce time spent scrolling chats
Secure Payments
Collect money through M-Pesa STK Push, Paybill, Till number, or integrated payment links, then confirm and reconcile automatically.
- STK Push initiation
- Paybill or Till confirmation
- Receipts and balance updates
- Failed payment follow-up
Document Collection
Request, receive, classify, and attach documents to the right customer, student, member, tenant, order, or support case.
- ID copies and KRA PINs
- Receipts and statements
- Signed forms and agreements
- Photos for maintenance or delivery
Human Handoff
When the AI is unsure or the issue requires approval, it escalates to a staff member with full context.
- Conversation summary
- Customer profile
- Payment and document status
- Recommended next action
Use Cases
Built for the businesses that power Africa.
Start with one workflow, then expand into complete automation for customer support, payments, onboarding, reminders, and operations.
01
Schools, Colleges & Training Institutions
Automate student inquiries, admissions, fees, class links, attendance, certificates, and learning support.
- Admissions and course inquiries
- Fee reminders and M-Pesa payments
- Class links and attendance tracking
- Certificate requests and student support
02
SMEs & Online Sellers
Turn Instagram, Messenger, WhatsApp, and web inquiries into orders, payments, deliveries, and repeat purchases.
- Product inquiries and availability
- Order taking and customer details
- M-Pesa payments and receipts
- Delivery updates and abandoned cart follow-up
03
SACCOs & Microfinance Institutions
Improve member support, onboarding, loan communication, repayment reminders, and document collection.
- Member onboarding and KYC
- Loan status checks
- Repayment reminders
- Document collection and customer support
04
Clinics & Hospitals
Automate appointment booking, payment collection, lab result notifications, patient reminders, and support routing.
- Appointment booking and reminders
- Payment collection and confirmations
- Lab result notifications
- Patient support and escalation
05
Real Estate & Property Managers
Manage rent reminders, payment confirmations, maintenance requests, tenant communication, and property inquiries.
- Rent reminders and receipts
- Maintenance requests with photos
- Tenant support and lease questions
- Property viewing support
06
Events & Communities
Sell tickets, confirm payments, support attendees, send WhatsApp broadcasts, and simplify event check-in.
- Ticket sales and payment confirmation
- Attendee support and event FAQs
- WhatsApp broadcasts and reminders
- Check-in and post-event engagement
Customer Journeys
Real workflows that move from chat to completed action.
Each LTLab IO workflow can combine AI chat, business rules, documents, approvals, payments, notifications, and dashboards.
Student Admission Flow
A student asks about Data Engineering, receives the price, chooses STK Push, completes payment, and receives onboarding instructions.
- Course inquiry and fee explanation
- Application details collection
- KSh 7,500 installment payment
- Student profile and onboarding update
Online Store Order Flow
A customer asks about a product, confirms size and delivery location, pays through M-Pesa, and receives delivery updates.
- Product inquiry and availability
- Order details collection
- Payment confirmation
- Delivery status updates
SACCO Member Flow
A member checks loan requirements, uploads documents, completes KYC, signs forms, and receives repayment reminders.
- Member onboarding
- Document and guarantor collection
- Loan status updates
- Repayment reminders and confirmations
M-Pesa Payment Flow
From inquiry to payment confirmation in one chat.
Your customers should not have to leave the conversation, call support, or wait for manual confirmation. LTLab IO guides them from question to completed payment and updates your records instantly.
Live Payment Dashboard
Live
Successful STK Pushes
128
Confirmed Amount
KSh 964k
Pending Follow-ups
17
Avg. Response Time
4 sec
Omnichannel AI Agents
Implement on any conversational channel.
Connect with your customers on their preferred channels. Launch AI agents on WhatsApp, Messenger, Instagram, Web, SMS, and more with one connected customer record.
WhatsAppSupport, payments, reminders, orders, class links, and documents.
InstagramTurn DMs into product orders, ticket purchases, and bookings.
MessengerAutomate Facebook customer conversations and support.
Web & SMSServe website visitors and send confirmations by SMS.
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Security & Privacy
Secure by design for sensitive business workflows.
LTLab IO is designed for businesses handling student records, customer conversations, loan documents, patient requests, tenant files, payment data, and signed agreements.
No Third-Party Data Training
AI providers are prohibited from training models using your customer conversations, uploaded files, business records, or transactional data.
Zero Third-Party Data Retention
AI providers should not store customer or business data after processing requests, reducing exposure for sensitive workflows.
Encrypted Transactional Data
Payment records, identity details, files, signatures, and customer profiles are protected so only authorized users can access them.
Role-Based Access
Control what finance, admissions, sales, support, trainers, managers, and admins can view, edit, approve, or download.
Audit Logs
Track who viewed records, changed payment status, approved documents, responded to customers, or updated workflows.
Safe Human Escalation
Sensitive requests are escalated to human teams when approval, verification, or professional judgment is required.
Integrations
Connect chat to the tools African businesses already use.
LTLab IO can start simple with Google Sheets and M-Pesa, then grow into CRMs, ERPs, learning systems, ticketing systems, and custom databases.
M-Pesa and Mobile Money
Support STK Push, Paybill, Till payments, payment callbacks, confirmations, receipts, and reconciliation reports.
Google Sheets and Excel
Start with the tools many SMEs, schools, and teams already use before moving into advanced systems.
CRM and Databases
Connect customer profiles, admissions data, order records, support cases, payments, and documents to your system of record.
Learning Platforms
For schools and academies, connect class links, learning materials, attendance, assignments, certificates, and student support.
Email and Notifications
Notify admins, finance officers, support teams, trainers, or operations teams whenever key events happen.
Custom APIs
Use APIs and webhooks to connect LTLab IO to internal dashboards, bank systems, hospital systems, ERPs, or ticketing tools.
Packages
Start with WhatsApp support. Scale to full operations.
Choose a package that matches your business stage. Add integrations, KYC, signatures, and advanced workflows as your operations grow.
For small teams
Best for SMEs, small communities, and service businesses starting with AI customer support.
KSh 999/ month
- WhatsApp AI assistant
- FAQ automation
- Lead capture
- Google Sheets integration
- Human handoff
For growing operations
Best for schools, clinics, online sellers, events, and property management teams.
KSh 1599/ month
- Everything in Starter
- M-Pesa STK Push workflows
- Payment confirmation and receipts
- Automated reminders
- Dashboard and analytics
For institutions
Best for SACCOs, hospitals, large schools, finance teams, and multi-branch organizations.
Custom/ quote
- Custom integrations
- KYC and digital signatures
- Advanced security controls
- Role-based access
- Implementation support
Build with LTLab IO
Launch your first AI payment workflow.
Start with one WhatsApp workflow like Data Engineering admissions and M-Pesa installment collection, then expand into support, onboarding, reminders, KYC, and signatures.
Your first workflow can automate:
- Course inquiry and price explanation
- M-Pesa STK Push for KSh 7,500
- Payment confirmation and receipt
- Student record update
- Onboarding message and class instructions